Client Requests won't send if the sender's email has been disconnected. To check if your or your colleague's email has been disconnected, navigate to Main Menu > Settings > Colleagues, and view the 'Email' column.
If your email has been disconnected, check if you have a blue reconnect banner, if so, try reconnecting. If not, please try reconnecting your email by following the steps for your provider.
For Gmail Users
Sign out completely from Intuit Practice Management powered by Karbon, please ensure no IPM windows are open
In the Search Google Account field, type "Apps"
Select Third-party apps with account access
Click on Karbon, then Remove Access in the following sections:
Third-party apps with account access
Signing in with Google
Once that’s done, authorize Google to connect Intuit Practice Management powered by Karbon.
For Office 365 Users
Sign out completely from Karbon, please ensure no Karbon windows are open
Sign into O365
Top right click on avatar, My account
On left panel, click on 'App permissions'
You should see 'KarbonHQ', click 'Revoke'
Log into IPM again at https://intuitpracticemanagement.karbonhq.com and it will ask to reauthorize.
If these steps do not work, please reach out to Intuit Practice Management Support via Main menu > Help & Feedback > Still can't find what you need? and start a new conversation with an agent. You may also find information for contacting us directly at How to contact Intuit Practice Management for help.