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Troubleshooting Steps and Actions
Troubleshooting Steps and Actions
Jason Arends avatar
Written by Jason Arends
Updated over a week ago

Hard Refresh

A hard refresh forces the browser to load all fresh copies of the files from a specific page regardless of what it has in its cache. Follow these steps to do a hard refresh in your browser:


Windows: Hold down Ctrl and press F5

Mac: Hold down ⌘ Cmd and ⇧ Shift key and then press R

Mozilla Firefox:

Windows: Hold down Ctrl and ⇧ Shift and then press R

Mac: Hold down ⌘ Cmd and ⇧ Shift and then press R

Internet Explorer:

Hold the Ctrl key and press the F5 key


To empty the cache, you need to turn on the Develop menu. Got to Safari > Preferences…, click the Advanced tab, and check Show Develop menu in menu bar.

Hold down alt and ⌘ Cmd, and then press E to empty the cache.

Hold the ⌘ Cmd key, and press R to refresh the page.

Incognito or Private Mode

If certain places in Intuit Practice Management are not opening or loading, it may be affected by a specific ad-blocker you may have. To determine if this is it, try accessing that area in Incognito Mode or Private mode as ad-blockers do not work in this mode. To do this in your browsers, check the instructions found in this article.

Trying a different browser

Each browser will interpret and present a webpage in a distinctive way. That means the exact same website can look and function differently across browsers. To use different browsers you may need to download them, here are the following browsers you can download:



Further Reading:

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