Your Intuit Practice Management powered by Karbon contacts are not currently imported into Ignition as part of the integration between the two apps. 

Currently, the following logic is used when choosing what contact in Intuit Practice Management to associate with the work item that has been created through Ignition.

Diagram depicting logic flow of client and work creation

In the 1st box, Ignition is asking if the client and contact name are the same.

Answer is Yes to the first box
An example would be if John Smith is both a tax client and a contact.  If yes, then Ignition will do a lookup to see if the name matches exactly in Intuit Practice Management. If the contact exists, Ignition will then create work against that contact John Smith. If there is not an exact match, Ignition will create a contact by the name John Smith in Intuit Practice Management.

Answer is No to the first box
An example would be if John Smith is the contact but Acme Corporation is the client. In this case, the answer is No and Ignition will do a lookup to see if the Organization name Acme Corporation matches exactly in Intuit Practice Management. If there is an exact match, Ignition will create work for Acme Corporation. If there is not an exact match, they will create an Organization contact Acme Corporation.

To summarize, Ignition will create a contact in Intuit Practice Management (person or organization) if there is no match. . If the name of the client and the contact in Ignition are the same, it creates a person contact.

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