If a problem arises where only one (or several specific users) in Intuit Practice Management cannot track time (using the TSheets integration) while others can, the issue typically is the result of archiving a user within TSheets.

To resolve, please re-create that user in TSheets using their prior credentials (name and email) and go to: Settings > Connected Apps > TSheets. Click Save and Sync.

If the problem persists, please contact us at 844-333-1910.

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