If a problem arises where only one (or several specific users) in Intuit Practice Management cannot track time (using the QuickBooks Time integration) while others can, the issue typically is the result of archiving a user within QuickBooks Time.

To resolve, please re-create that user in QuickBooks Time using their prior credentials (name and email) and go to: Settings > Connected Apps > QuickBooks Time. Click Save and Sync.

If the problem persists, please contact us at 844-333-1910.

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