If you have tracked time against a work item or contact in Intuit Practice Management powered by Karbon, but it is not showing in TSheets, it is likely that the work item or contact is no longer connected and/or the code in TSheets has been deleted.

In this case, we suggest following these steps.

  1. Save & Sync the connection between TSheets and Intuit Practice Management from Settings > Connected Apps > TSheets. This will resync the connection between the two apps and prompt Intuit Practice Management to re-check for all TSheets codes.
  2. From then, if anyone attempts to track time against a work item or contact that is no longer linked to TSheets, the following message will appear.

4. If you see this message, a new code can then be created, which will re-link the item to TSheets and allow time to be tracked.

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