If you have tracked time against a work item or contact in Intuit Practice Management powered by Karbon, but it is not showing in QuickBooks Time, it is likely that the work item or contact is no longer connected and/or the code in QuickBooks Time has been deleted.

In this case, we suggest following these steps.

  1. Save & Sync the connection between QuickBooks Time and Intuit Practice Management from Settings > Connected Apps > QuickBooks Time. This will resync the connection between the two apps and prompt Intuit Practice Management to re-check for all QuickBooks Time codes.

  2. From then, if anyone attempts to track time against a work item or contact that is no longer linked to QuickBooks Time, the following message will appear.

4. If you see this message, a new code can then be created, which will re-link the item to QuickBooks Time and allow time to be tracked.

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