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Sending system information to our support
Sending system information to our support
If you are having an issue, sending us your system information will help us solve your problem faster.
Andi Ancheta avatar
Written by Andi Ancheta
Updated over a week ago

If you are having an issue with Intuit Practice Management powered by Karbon, you can choose to send your system information, which will provide our support and engineer team with extra details to help them solve your issue quicker. 

How it works:

  1. To send your system information, choose this option from the Help & Feedback menu. This will start a recording of your browser session.

  2. Replicate the exact issue.

  3.  Once the issue has been replicated, call our Support team at 844-333-1910

  4. Tell the agent the issue you encountered and also let them know that you recorded the session by sending system information.

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