All Collections
Triage
FAQs
Why has my email split into a new conversation?
Why has my email split into a new conversation?
If a colleague is removed from an unshared email, the conversation is split into a new one, to protect privacy.
Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

Emails can be split into new conversations in some circumstances. The most common reason for this is if a team member is removed from an unshared email conversation. 

When this happens, the email is split and sent as a new email conversation. This is to ensure the removed team member cannot access an email that may be intended to be private.

A message will display to inform you that this is happening.

The original email conversation will then provide a message and link to the new email conversation.

Did this answer your question?