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Offline/disconnected banner
If there is a detection that your computer is not connected to the Internet, a banner lets you know how to reconnect.
Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

Offline Banner

If there is a detection that your computer is not connected to the Internet, a banner lets you know that an attempt is being made to reconnect, or prompts you to reconnect to your network.

For Gmail Users

If reconnecting does not work, follow the steps below:

  1. Open gmail.com

  2. Go to My Account (from the avatar icon in the top right)

  3. Open “Apps with account access”, then “Manage Apps”

  4. Click on Karbon, then Remove Access

  5. Clear your browser cache and cookies

Once that’s done, please try reconnecting again.

Keep in mind that when you reconnect your email, Intuit Practice Management powered by Karbon will only import emails from that point on.

Disconnected Banner

If Gmail, Office365 or Microsoft Exchange disconnects the token that links your account with your email account, you’ll get a reconnect banner notification. By clicking on Reconnect Now, you will be re-authenticating your account allowing Intuit Practice Management and your email account to remain synchronized.

If the blue banner isn't present, please try reconnecting your email by following the steps for your provider.

For Gmail Users

  1. Sign out completely, please ensure no Intuit Practice Management windows are open

  2. Open gmail.com

  3. Go to My Account (from the avatar icon in the top right)

  4. Open “Apps with account access”, then “Manage Apps”

  5. Click on Karbon, then Remove Access

  6. Clear your cache and cookies

Once that’s done, please try reconnecting again.

For Office 365 Users

  1. Sign out completely, please ensure no Intuit Practice Management windows are open

  2. Sign into O365

  3. Top right click on avatar, My account

  4. On left panel, click on 'App permissions'

  5. You should see 'KarbonHQ', click 'Revoke'

  6. Clear your cache and cookies

Log in again at https://intuitpracticemanagement.karbonhq.com and it will ask to reauthorize. If these steps do not work, please reach out to support. Reach out to Intuit Practice Management Support via Main menu > Help & Feedback > Still can't find what you need? and start a new conversation with an agent or call 844-333-1910 to speak to an expert. Click here to review How to contact Intuit Practice Management for help.

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