All Collections
Triage
How-tos
Create a contact from an email
Create a contact from an email
When you receive an email, in order for it to show up in the person's timeline, you need to add the sender as a contact.
Andi Ancheta avatar
Written by Andi Ancheta
Updated over a week ago

Expand the email and click on the sender name. This will display a preview card with the name. If it reads Add contact, it means this person is not a contact, so click on it.

Once you do, you can select whether you want to create a new contact or add this one to an existing one.

Best Practice Tip:
Select "add to existing" to ensure the contact doesn't already exist. You'll still be able to add the new contact.

Once added, all of your emails to and from this person contact will appear on the contact's timeline automatically.

Did this answer your question?